Privacy Policy

1. Introduction

2. Scope & Applicability

This Policy applies to visitors, users, customers, and other people who access our website or communicate with us online. It does not govern data collected by third-party websites, platforms, or services, even if they are linked from our website.

3. Information We Collect

4. How We Use Your Information

We process personal data for the following purposes:

• Respond to inquiries, provide quotes, and deliver customer support
• Process product requests, orders, samples, customization, and related services
• Operate, secure, troubleshoot, and improve our website and business operations
• Send administrative, service-related, or informational communications
• Comply with legal obligations, enforce rights, and prevent fraud or misuse

5. Legal Basis for Processing (as Applicable)

Where applicable law requires a legal basis, we rely on one or more of the following:

• Performance of a contract or taking steps at your request
• Compliance with legal and regulatory obligations
• Legitimate interests in operating our services, communicating with customers, and securing our platform
• Your consent, such as for optional marketing communications or non-essential cookies

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance usability, analyze trends, maintain security, and understand website performance. You can manage or disable cookies through your browser settings, though disabling certain cookies may limit some website functionality.

7. Sharing & Disclosure of Information

We do not sell or rent your personal data. We may disclose personal data to:

• Affiliates, employees, and business partners for internal operations and service delivery
• Service providers such as hosting, analytics, email, logistics, payment, or customer support providers acting on our behalf
• Legal and regulatory authorities when required by law or necessary to protect our legal rights
• Third parties with your consent or at your direction for a specific purpose
• Recipients of aggregated or de-identified data that cannot reasonably identify you

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, provide our services, resolve disputes, maintain business records, or comply with legal obligations. We will delete or anonymize data when retention is no longer needed.

9. Security Measures

We implement reasonable physical, administrative, and technical safeguards, including access controls and secure systems, to protect personal data under our control. However, no transmission or storage system is completely secure, and you provide information at your own risk.

10. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access - request a copy of your personal data
• Correction - update inaccurate or incomplete information
• Deletion - request erasure of your personal data where permissible
• Restriction or objection - limit or object to certain processing, such as marketing
• Withdraw consent - revoke consent for processing based on consent

11. International Transfers

Because we may work with customers, suppliers, and service providers in different countries or regions, your information may be processed across borders. Where required, we use legally recognized safeguards to protect your information.

12. Children's Privacy

Our website and services are not directed at children under 18, and we do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us so we can remove it.

13. Updates to This Policy

We may revise this Privacy Policy from time to time. The updated version will be posted on this page, and continued use of the website after changes means you accept the revised Policy.

14. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us: